Return policy

For Non-Faulty Goods

If you have had a change of heart you must return the item to unused and in its original condition within 14 days for a refund.

Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

Please contact a member of our customer services team via our “contact us” page who will be able to help you return the items and issue you with Returns Authorization Code. Our customer services team may also be able to advice on how to return the products to us.

You are also required to complete a Returns Form and return this with your order.

The cost of returning the goods will be covered by the buyer. Return can be handled either by the buyer in its own means to the nearby office of or use our own courier team.

For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing.

The product will remain your responsibility until it has been signed for at the returns address or delivered to our courier. We do not accept responsibility for products lost or damaged in the post.


We regret that we cannot accept returns on the following non-faulty products:

  • The product(s) has/have been personalized, made to order or customized in any way.
  • The packaging or any of the individual product components has been unsealed or damaged.
  • The product(s) is/are perishable.
  • The non-faulty product does not arrive at in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
  • The product(s) are toiletries.

Faulty Goods

If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported to before 3.00pm the next working day following delivery, and also by email within 3 days.

Please contact a member of our customer services team via our contact us page and they will instruct you on how to return the items to us and issue a Returns Authorization Code Failure to do this will delay your return being processed. You are also required to complete a Returns Form and return this with your order.

When returning faulty items we may still ask you to return goods yourself. On receipt will reimburse the costs incurred*. shall pay you a reasonable * postage amount for the return of the product.

* Please obtain a proof of postage costs so we can reimburse you the full amount.

* Please note that by reasonable we mean any delivery service is to be up to a maximum value of ETB200.00.

We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed ETB‌200.00 please contact us for further advice.


If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.


If you wish to cancel an order please contact our customer services team on +251 911 138 8899. If your goods have been dispatched before cancellation you will be liable for the costs of returning the unwanted items.

This returns policy does not affect your statutory rights.